Refund & Cancellation Policy

DOT SAP evaluations

DOT Substance Abuse Professional (SAP) evaluations are non-refundable once booked.

Purchasing the wrong evaluation type

Clients are responsible for confirming the requirements of the requesting organization before purchasing an evaluation. A refund will not be issued when a purchased service does not meet the requesting party's stated requirements, such as when an in-person evaluation, psychologist, or other specifically credentialed provider is required.

Work already started

Once the scheduled appointment has taken place or substantive work on the evaluation or report has begun, refund eligibility may be limited or unavailable.

Missed appointments and late cancellations

Missed appointments and late cancellations may result in the payment becoming non-refundable.

Court, probation, or DMV report rejection

For eligible Court, Probation, or DMV evaluation services, a refund of the applicable evaluation/report fee may be considered if the final report is formally rejected by the requesting court, probation officer, employer, or applicable organization.

To qualify, the client must provide a written rejection notice on the requesting party's official letterhead clearly stating the reason the evaluation was rejected.

Refund requests remain subject to verification of the submitted rejection documentation.

Payment terms

Full payment is required in advance. Your appointment is confirmed after successful full payment. Deposits, partial payments, pay-later arrangements, and installment plans are not offered.