FAQ
Frequently Asked Questions
Search by keyword or filter by category. If your question is not answered here, contact us before booking.
Confirm virtual-evaluation acceptance first
Before scheduling a Court, Probation, or DMV evaluation, please confirm with your court, attorney, probation officer, DMV, licensing authority, or requesting organization that a virtual evaluation is acceptable.
Requirements vary by jurisdiction and requesting party, and acceptance of a virtual evaluation should be confirmed before payment and scheduling.
Booking, payment & portal
How Booking, Payment, and the Secure Client Portal Work
Clients begin by selecting the appropriate evaluation service and choosing an available appointment. After the appointment is selected, the client proceeds to secure online payment. Once the booking and payment are confirmed, the client receives access instructions for the Sessions Health Client Portal.
Sessions Health is used for secure intake forms, consent forms, document uploads, appointment information, telehealth access, secure messaging, and report delivery where applicable.
Scheduling
Choose an available appointment date and time through the website's scheduling flow.
Secure Payment
Complete full payment in advance by credit or debit card, processed securely by Stripe, before the appointment is confirmed.
Sessions Health Portal
Complete secure forms, upload documents, attend telehealth appointments, and receive follow-up information through the client portal.
Technical note
Secure documents
Documents You May Need
You may securely upload any applicable documents to assist us in preparing for your appointment.
Documents required may vary depending on the service and requesting party.
Government-Issued Photo Identification
To help verify your identity before the evaluation, you will be asked to securely provide clear, high-resolution images of the applicable government-issued photo identification.
DOT SAP evaluation
Commercial Driver's License (CDL) — clear, high-resolution images of both the front and back.
Court / court-ordered evaluation
Passport or State-Issued Photo ID — provide a clear, high-resolution image of the identification document. Where the ID has information on both sides, provide both the front and back.
DMV / license reinstatement evaluation
State-Issued Photo ID or driver's license — provide a clear, high-resolution image of the identification document, including both sides where information appears on the back.
Non-DOT employment evaluation
Passport or State-Issued Photo ID — provide a clear, high-resolution image of the identification document, including both sides where applicable.
For your privacy, identification documents and other sensitive records must be submitted through the secure client portal rather than through a standard website form.
Request Secure Upload AccessGovernment-issued photo identification
Court order, referral, or other court paperwork
Related legal documents, including prior arrests, charges, or case summaries
Motor Vehicle Record (MVR) or DMV report
Forms from the referring agency that require the evaluator's signature
Probation or pretrial program requirements
Certificates or records of completed classes, treatment, education, or other programs
Testing or laboratory reports related to the case from the previous 12 months
No documents are uploaded on this website
Still unsure?
We would rather answer a question than have you book the wrong service
Contact us with the paperwork you received and we will confirm the right next step.
Book with your questions answered
Confirm your service and state availability, then choose an appointment and complete secure payment.